You may return any piece within 30 days of delivery provided it is in its original condition - undamaged, unaltered, and complete with the permits and documentation that shipped with it. Mounts must not have been drilled, remounted, cleaned with chemicals or exposed to damp, direct sunlight or pests while in your care.

For change-of-mind returns, the buyer is responsible for the return courier cost and, for crated pieces, the cost of re-crating for safe transport. We strongly recommend using an insured courier and the original packaging - keep the box or crate until you are certain you are keeping the piece. Taxidermy SA is not liable for damage in transit on customer-arranged returns.

Please note before returning

• The accompanying permits and certificates must be returned with the piece - they belong to that specimen.
• Skins, hides and rugs must be rolled for return, never folded across the felt or leather.
• Commissioned or customised work (custom bases, habitat scenes, name plaques) is assessed case by case - contact us first.

Orders cancelled before dispatch are refunded in full, including the delivery fee.

Approved refunds are processed within approximately 7 working days of the returned piece being received and inspected at our studio. Refunds go back to the original payment method - PayFast payments are reversed through PayFast, and direct EFT payments are refunded to the paying bank account. Bank processing may add 1 - 3 business days before the funds reflect.

If the piece you receive is not the one you ordered, report it to info@taxidermysa.co.za within 48 hours of delivery with photos and your order number. We arrange collection at no cost to you and either deliver the correct piece or refund you in full, including the original delivery fee.

Please note that every taxidermy piece is a handcrafted natural specimen. Minor natural variation in hide colour, horn shape, hair pattern or finish between the listing photos and the piece is inherent to taxidermy and is not a defect or a "wrong item".

Unpack and inspect every delivery on arrival - check horns, ears, noses, mounting hardware and finish. If a piece is damaged in transit, note it on the waybill where possible and email photos to info@taxidermysa.co.za within 48 hours. Because every shipment is insured, we collect the damaged piece, and repair, replace or refund it at no cost to you. Keep all packaging and crating material until the claim is resolved.

1. Email info@taxidermysa.co.za with your order number, the piece, the reason for return and photos where relevant.
2. We reply within one business day with a Return Authorisation (RA) number and packing instructions specific to your piece (boxed, rolled or crated).
3. Pack and label the return with the RA number visible, including all permits and documentation. For transit damage or wrong items we arrange and pay for collection; for change-of-mind returns you arrange an insured courier at your cost.
4. On receipt and inspection at our studio, we issue the refund or replacement within approximately 7 working days.